Frequently Asked Questions

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I didn't get the email with the link to my product. What do I do?

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First, check your spam folder. If you have Gmail, look on the Promotions tab. If you still don't have it, contact us here.

To ensure that you get future emails, please "whitelist" our email address, using these instructions.

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I couldn't log into my Reach the Stars account. What do I do?

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When you purchased your product you should have received an email with your username and password in it.
The subject is Your login credentials for...

If you don't have it, go to this page and click Forgot Password. Enter the email address you used to purchase the product, and click Send Reset Password Email. You'll get a message that an email has been sent. It will have your username and a temporary password in it. Use that to log in, and then if you wish, you can change your password here.

If you still can't log in, contact us here.

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I want to cancel my subscription to Reach the Stars Club. How do I do that?

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We process all payments through PayPal, so if you have a PayPal account you can go to this page and follow the instructions to cancel a recurring payment. If you don't have a PayPal account, contact us here and we'll cancel it for you.

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I'm getting multiple emails from you at different email addresses. How do I get rid of the duplicates?

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From the email address you no longer wish to receive our mailings from, go to the bottom and click Unsubscribe.
Be careful though! If you purchased something with this address you'll no longer receive the product emails. If you prefer, you can contact us here and we'll combine all your mailings into one address.

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I forgot my username/password.  What do I do?

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When you purchased your product you should have received an email with your username and password in it.
The subject is Your login credentials for...

If you don't have it, go to this page and click Forgot Password. Enter the email address you used to purchase the product, and click
Send Reset Password Email. You'll get a message that an email has been sent. It will have your username and a temporary password in it. Use that to log in, and then if you wish, you can change your password here.

If you still can't log in, contact us here.

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Where can I find Privacy, Refund, Disclosure, Disclaimer & other legal stuff?

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How do I contact you?

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You can always contact us here!